Legal information
Returns & Refunds
Personalised goods and digital services can carry different cancellation rights. This policy explains how returns, replacements and refunds are handled.
Personalised products
Products made to an approved customer design may not qualify for change-of-mind cancellation once production has begun. This does not limit rights relating to faulty, damaged or incorrectly supplied goods.
Problems with an order
Customers should contact QRTAP promptly with the order number and clear details of any fault, damage or production error. Products may need to be returned or photographed before a replacement or refund is agreed.
Refunds
Approved refunds are returned through the original payment provider where practical. A refund does not silently delete product, order or NFC history; any required product deactivation is handled separately.
Smart subscriptions
Smart cancellation takes effect according to the billing terms shown during purchase. Hardware continues to operate using direct-link behaviour after any configured paid period and fallback transition.